{"id":674,"date":"2022-03-02T13:19:25","date_gmt":"2022-03-02T12:19:25","guid":{"rendered":"http:\/\/aktitude.fr\/?p=674"},"modified":"2025-03-11T17:06:28","modified_gmt":"2025-03-11T16:06:28","slug":"knowledge-management","status":"publish","type":"post","link":"http:\/\/www.aktitude.fr\/index.php\/2022\/03\/02\/knowledge-management\/","title":{"rendered":"Knowledge Management : capitaliser la connaissance pour cr\u00e9er de la valeur"},"content":{"rendered":"\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-f52d5b3e120804b8059d08ccc73ed8d5\" style=\"color:#ed0067\"><strong>Le KM est une strat\u00e9gie incontournable de management de l&#8217;information<\/strong><\/h3>\n\n\n\n<p>Dans un environnement de travail de plus en plus complexe, face au turnover, aux \u00e9volutions d\u2019\u00e9quipes et aux changements constants dans les organisations, <strong>les informations et les savoirs sont des ressources strat\u00e9giques <\/strong>qui doivent \u00eatre partag\u00e9es, accessibles et mises \u00e0 jour en permanence. Mettre en place une d\u00e9marche de gestion de la connaissance devient indispensable pour pr\u00e9server le savoir collectif d&#8217;une entreprise.<\/p>\n\n\n\n<p>Un dispositif efficace de <strong>Knowledge Management<\/strong> inclut un ensemble de <strong>technologie, <\/strong>de <strong>m\u00e9thodes d&#8217;organisation <\/strong>et de <strong>bonnes pratiques<\/strong> pour centraliser et diffuser la connaissance. <br>S\u2019inscrivant dans une dynamique d\u2019am\u00e9lioration continue, le Knowledge Management r\u00e9pond \u00e0 de multiples enjeux&nbsp;: acc\u00e9l\u00e9rer l\u2019int\u00e9gration des collaborateurs, encourager le partage d&#8217;informations entre collaborateurs, valoriser les expertises, am\u00e9liorer la productivit\u00e9, permettre de meilleures prises de d\u00e9cision, r\u00e9duire les co\u00fbts, augmenter l\u2019exp\u00e9rience employ\u00e9 ou client, innover&#8230;<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center has-text-color has-link-color wp-elements-68041a46dee94c35411d7a5ea0fd72ab\" style=\"color:#0d1046\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0d1046\" class=\"has-inline-color\">Notre d\u00e9marche<\/mark><\/strong><\/h5>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0d1046\" class=\"has-inline-color\">Mener un diagnostic de maturit\u00e9 KM sur les axes&nbsp;processus, contenu, outils<\/mark><\/strong><\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0d1046\" class=\"has-inline-color\">D\u00e9finir la strat\u00e9gie de management de l\u2019information<\/mark><\/strong><\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0d1046\" class=\"has-inline-color\"><strong>Partager la vision et d\u00e9finir la feuille de route<\/strong><\/mark><\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0d1046\" class=\"has-inline-color\">Mettre en place le dispositif KM : d\u00e9finir et formaliser la gouvernance et les processus, cartographier et structurer les contenus, param\u00e9trer et d\u00e9ployer les outils, d\u00e9finir les KPI<\/mark><\/strong><\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0d1046\" class=\"has-inline-color\">Engager, former et accompagner les utilisateurs\/contributeurs<\/mark><\/strong><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-color has-background\" style=\"color:#ffffff;background-color:#0d1046\"><strong>D\u00e9cloisonner l\u2019information, encourager le partage et l\u2019appropriation de la connaissance par la mise en place d\u2019une strat\u00e9gie de Knowledge Management est une d\u00e9marche manag\u00e9riale, cr\u00e9atrice de valeur et levier strat\u00e9gique incontournable pour la comp\u00e9titivit\u00e9, l\u2019agilit\u00e9 et la p\u00e9rennit\u00e9 de l\u2019entreprise.<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>LA BONNE INFORMATION, A LA BONNE PERSONNE, AU BON MOMENT, DANS LE BON OUTIL QUELQUE SOIT LA SITUATION DE TRAVAIL<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-317a9f81b64a3dae46890cb5e2ab1a60\" style=\"color:#ed0067\"><strong>Exemples de r\u00e9alisations<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Digitaliser la connaissance et les processus m\u00e9tier dans un outil adapt\u00e9 pour optimiser un Service Client<\/strong><\/li>\n\n\n\n<li><strong>Digitaliser la connaissance pour faciliter le Onboarding et acc\u00e9l\u00e9rer la mont\u00e9e en comp\u00e9tence des collaborateurs<\/strong><\/li>\n\n\n\n<li><strong>Cartographier les processus et mettre en place une d\u00e9marche de gestion documentaire pour s\u00e9curiser la maintenabilit\u00e9 et l&#8217;\u00e9volution d&#8217;un ERP<\/strong><\/li>\n\n\n\n<li><strong>Mettre en place d&#8217;un dispositif de Knowledge Management pour une DSI en engageant les collaborateurs dans la valorisation et le partage de connaissance<\/strong><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-765c4724 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"http:\/\/www.aktitude.fr\/index.php\/blog\/\">Voir les autres articles<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>La mise en place d\u2019une strat\u00e9gie de Knowledge Management est une d\u00e9marche manag\u00e9riale cr\u00e9atrice de valeur pour l\u2019entreprise et ses clients.<\/p>\n","protected":false},"author":1,"featured_media":1008,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,22,4],"tags":[],"class_list":["post-674","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital","category-excellence-operationnelle","category-strategie"],"_links":{"self":[{"href":"http:\/\/www.aktitude.fr\/index.php\/wp-json\/wp\/v2\/posts\/674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.aktitude.fr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.aktitude.fr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.aktitude.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.aktitude.fr\/index.php\/wp-json\/wp\/v2\/comments?post=674"}],"version-history":[{"count":42,"href":"http:\/\/www.aktitude.fr\/index.php\/wp-json\/wp\/v2\/posts\/674\/revisions"}],"predecessor-version":[{"id":1366,"href":"http:\/\/www.aktitude.fr\/index.php\/wp-json\/wp\/v2\/posts\/674\/revisions\/1366"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.aktitude.fr\/index.php\/wp-json\/wp\/v2\/media\/1008"}],"wp:attachment":[{"href":"http:\/\/www.aktitude.fr\/index.php\/wp-json\/wp\/v2\/media?parent=674"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.aktitude.fr\/index.php\/wp-json\/wp\/v2\/categories?post=674"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.aktitude.fr\/index.php\/wp-json\/wp\/v2\/tags?post=674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}